FIX: “The Application HTC Sense (process has stopped unexpectedly”

Today I did a factory reset on my T-Mobile My Touch 4G however on reboot I continued to get the following error:


The Application HTC Sense (process has stopped unexpectedly.
Please Try Again.

The only option available was Force Close, and soon as that was pressed the message would appear again.

I tried the solutions listed at, if the directions on that site work all the better, however if you are in the same boat as me those directions did not work.

My Problem:

On my phone I did have any way of getting to the search, nothing on screen, and no buttons would work.  Just hitting force close brought the force close option up instantly again and I had no time to do anything. So how did I get into the settings menu?

How I got into the settings menu:

The only way I was able to get was to do a factory reset though the boot menu.

You can perform a factory reset by (second half of this video) restarting the phone while holding the volume button down.  This will cause you to boot into your factory menu where you can select factory reset.

Once the factory reset gave me more time to react before the error popped up. Once the reset was done I was prompted with an introductory video all about my phone. I went through all the prompts until my home screen was loading. Right away before anything loaded I pushed and held on the home screen. This caused the option to add a shortcut to the home screen. I was able to add a shortcut to settings and get to it that way.

After that I was able to clear the data to go to Applications > Manage Applications > HTC Sense > and Clear Data. However this did not fix it for me. Instead I had to clear data on all my
applications until I found the one that was causing the problem.

Did this post save your expensive phone from being a paper weight? Did it save you hours of fustration? Consider buying me a coffee!


  1. I figured out a way to access the search for settings an easier way!

    Plug the phone into the pc via usb cable. When the error pops up, close it, and drop down the menu bar, and choose to access the debugging menu. Once in the debugging menu, hit the search button, and your good to go!

  2. I kept getting this error message on Htc Sense crashing right after I downloaded this stupid app, ( about locking your files, cannot remember name). Anyway, your solution helped a lot and eventhough I could not access the “Manage Apps” from the settings menu, (HTC One S), I somehow found it while looking through all the settings and it solved the problem…THANK YOU…..!!!!!!!!

  3. Great Solution !!! Managed to reach settings through the search option on my HTC liberty.. Once cleared the data and it started functioning normally… Thanks a Lot !!!

  4. Sidhartha,

    Glad I was able to help, and I hope I was able to save you some time. This took me hours to do, but it was a great feeling being able to use my phone again.


  5. thank you soo much my phones keypad would not work at all but this fixed it! thank you soo much!

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