Display driver stopped responding – Flash Green Screen

The Problem:

Recently I was working on a customers computer and when loading a page with a flash video on it, the video would crash.The following message was displayed in the system tray.

Display driver stopped responding and has recovered.

Display driver stopped responding and has recovered.

The machine I was working on was a Dell Inspiron n5010 with a ATI mobility Radeon HD 5470 video card running Windows 7 x64bit. After all the normal troubleshooting and making sure I had the most up -to-date drivers I still had the issue. I ended up coming up with the following solution.

The solution:

Disable Hardware acceleration by right clicking on any flash video, going to settings and unchecking enable hardware acceleration.

I hope this saves someone a head ache.

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Friday, March 25th, 2011 Tech Support

16 Comments to Display driver stopped responding – Flash Green Screen

Kentrolla
April 3, 2011

I have been trying to figure out the source of this problem for like 2 years now lol. FINALLY someone figures it out!
Thank you so much

Darkphox
April 6, 2011

Holy hell brother! I have a Sager gaming rig with a 5870M, and only had the problem when running on battery. Tried going back drivers, updating once newer ones came out. Did it for any video playback on battery, didnt even have to be flash (wmp for example), but I undid that little F*ing checkbox and everything is perfection again. Thanks so much! I’ll be sure to spread the word as this seems like a common problem!

Samuel Haddad
April 7, 2011

Thanks for the feedback. I am glad the solution worked for you. I hope it helps others.

RHYS
April 7, 2011

I have had this issue on 2 computers for 3 YEARS!! On those 2 machines it only happened once a day… I tried everything and FINALLY it’s sorted.

Got a new computer yesterday and when I saw this error again I felt myself going absolutely crazy. It appeared once every few minutes. I have since done 3 re-formats and stayed up till 6 am trying to solve it. I was so close to buying a MAC and screwing windows.

THANKS

Carl
May 14, 2011

Thank you for this solution, I was having the same problem and it was starting to annoy me. I also noticed it started happening after an update of Adobe Flash Player.

Rune
May 30, 2011

Works like a charm!

Leigh Albrigt
May 31, 2011

I hope these solutions have worked for you good folk.
My issue is that this error has rendered my PC unbootable. I can’t even get a windows or ghost repair disk to work. Or any erd for that matter.
It boots to a 640*480 screen and nothing else. I have a radeon 5 series Graphics card on a win 7 64 bit machine.
If I leave it off a long time…over night I may get the bios option or boot options. The last time I got at least that I used the last known good config option which I thought had worked but now Im looking at at a £1600 lump of useless PC. I hear apple Mac calling
Leigh

Autumn
August 24, 2011

Samuel, thanks very much! My new Acer 8943G-9429 has been crashing intermittently (and driving me crazy) when loading Flash videos. Unchecking hardware acceleration seems to have fixed the problem. Thanks again.

Travis Alb.
August 30, 2011

WOW ive been struggling with this problem for MONTHS! thanks so much it works great now

Billie Gates
September 3, 2011

Thanks a lot,man!
This problem has been bothering me for more than a year!Now it seems to be solved!It worked for me!Great!

jason
November 11, 2011

Does this help with bluescreen that occur after seeing the driver stopped message.

Samuel Haddad
November 11, 2011

This will depend on the reason your computer is blue screening, but there is a good chance it will. Let us know if it does.

Phil End
December 30, 2011

I just tried this change to Flash Player as I’m getting ‘Display driver stopped responding . . . ‘ error a couple of times a day.

It hasn’t stopped the error on my PC sadly.

JoeCoffee
January 2, 2012

After trying several fixes including registry edits, driver and BIOS updates, and re-installing Windows7 (none of these worked), your solution has fixed the problem on my Dell Inspiron M5010 with a Radeon Mobility 4250. Too bad I didn’t find your post sooner, I could have saved a lot of time. Thanks for your help!

Kishan
January 28, 2012

THANK YOUUUU SOOOOOOOO MUCHHHHH THE HEROOOOO NOW I DON’T HAVE TO GO TO PC WORLD AND GET IT REPIERED LOL :p

BILAL
February 10, 2012

THANKS ALOT….U SOLVED MY PROBLEM

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