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	<title>Samuel Haddad &#187; Tech Support</title>
	<atom:link href="http://samuelhaddad.com/category/tech-support/feed/" rel="self" type="application/rss+xml" />
	<link>http://samuelhaddad.com</link>
	<description></description>
	<lastBuildDate>Thu, 09 Sep 2010 06:17:55 +0000</lastBuildDate>
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		<item>
		<title>Uninstall TrendMicro OfficeScan</title>
		<link>http://samuelhaddad.com/2010/06/05/uninstall-trendmicro-officescan/</link>
		<comments>http://samuelhaddad.com/2010/06/05/uninstall-trendmicro-officescan/#comments</comments>
		<pubDate>Sat, 05 Jun 2010 22:06:59 +0000</pubDate>
		<dc:creator>Samuel Haddad</dc:creator>
				<category><![CDATA[Software]]></category>
		<category><![CDATA[Tech Support]]></category>

		<guid isPermaLink="false">http://samuelhaddad.com/?p=497</guid>
		<description><![CDATA[This procedure work as of June 5th 2010 The problem: When trying to uninstall TrendMico Office Scan you are prompted for a password. Solution: Start -&#62; run and type MSCONFIG Under services and uncheck TrendMicro Unauthorized Change Prevention Service Restart the computer Start -&#62; run type Regedit Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc Changing the AllowUninstall value to 1]]></description>
			<content:encoded><![CDATA[<p>This procedure work as of June 5th 2010</p>
<h3>The problem:</h3>
<p>When trying to uninstall TrendMico Office Scan you are prompted for a password.</p>
<h3>Solution:</h3>
<ul>
<li>Start -&gt; run and type MSCONFIG</li>
<li>Under <strong>services</strong> and uncheck TrendMicro Unauthorized Change Prevention Service</li>
<li>Restart the computer</li>
<li>Start -&gt; run type Regedit</li>
<li>Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc</li>
<li>Changing the AllowUninstall value to 1</li>
</ul>
]]></content:encoded>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Windows 7 and .chm issue</title>
		<link>http://samuelhaddad.com/2009/11/26/windows-7-and-chm-issue/</link>
		<comments>http://samuelhaddad.com/2009/11/26/windows-7-and-chm-issue/#comments</comments>
		<pubDate>Thu, 26 Nov 2009 21:39:53 +0000</pubDate>
		<dc:creator>Samuel Haddad</dc:creator>
				<category><![CDATA[Tech Support]]></category>
		<category><![CDATA[chm]]></category>
		<category><![CDATA[compressed html]]></category>
		<category><![CDATA[Error]]></category>
		<category><![CDATA[Navigation to the webpage was canceled]]></category>
		<category><![CDATA[Windows 7]]></category>
		<category><![CDATA[Windows Vista]]></category>

		<guid isPermaLink="false">http://samuelhaddad.com/?p=466</guid>
		<description><![CDATA[Sometimes documentation files can come in .chm or compressed html files. In Windows 7 you may see this error:   You may get a page reading &#8220;Navigation to the webpage was canceled&#8221; The solution: Right click on the file, go to properties and select unblock.]]></description>
			<content:encoded><![CDATA[<p>Sometimes documentation files can come in .chm or compressed html files. In Windows 7 you may see this error:</p>
<p style="text-align: center;"><img class="aligncenter size-full wp-image-470" title="chmerror" src="http://samuelhaddad.com/wp-content/uploads/2009/11/chmerror.png" alt="chmerror" width="567" height="320" /></p>
<p> </p>
<p>You may get a page reading &#8220;Navigation to the webpage was canceled&#8221;</p>
<h3>The solution:</h3>
<p>Right click on the file, go to properties and select unblock.</p>
]]></content:encoded>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Outlook Error</title>
		<link>http://samuelhaddad.com/2009/10/18/outlook-error/</link>
		<comments>http://samuelhaddad.com/2009/10/18/outlook-error/#comments</comments>
		<pubDate>Sun, 18 Oct 2009 17:32:54 +0000</pubDate>
		<dc:creator>Samuel Haddad</dc:creator>
				<category><![CDATA[Tech Support]]></category>
		<category><![CDATA[Microsoft Office]]></category>
		<category><![CDATA[Outlook]]></category>
		<category><![CDATA[resetnavpane]]></category>

		<guid isPermaLink="false">http://samuelhaddad.com/?p=440</guid>
		<description><![CDATA[The other day I stumbled upon the error message: Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The solution for me was to go to Start -&#62; Run -&#62; and type Outlook.exe /resetnavpane]]></description>
			<content:encoded><![CDATA[<p>The other day I stumbled upon the error message:</p>
<p>Cannot start Microsoft Office Outlook. Cannot open the Outlook window.</p>
<p>The solution for me was to go to Start -&gt; Run -&gt; and type Outlook.exe /resetnavpane</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Custom Free Silent LogMeIn Installer.</title>
		<link>http://samuelhaddad.com/2009/05/17/custom-free-silent-logmein-installer/</link>
		<comments>http://samuelhaddad.com/2009/05/17/custom-free-silent-logmein-installer/#comments</comments>
		<pubDate>Mon, 18 May 2009 00:46:20 +0000</pubDate>
		<dc:creator>Samuel Haddad</dc:creator>
				<category><![CDATA[Desktop Enginnering]]></category>
		<category><![CDATA[Programming]]></category>
		<category><![CDATA[Tech Support]]></category>
		<category><![CDATA[Custom LogMein Installer]]></category>
		<category><![CDATA[LogMeIn]]></category>
		<category><![CDATA[LogMeIn Silent Installer]]></category>
		<category><![CDATA[Silent Installer]]></category>
		<category><![CDATA[Single Click LogMeIn Installer]]></category>

		<guid isPermaLink="false">http://samuelhaddad.com/?p=149</guid>
		<description><![CDATA[So there are already a few guides out there on how to make a Silent(In the sense that it don&#8217;t ask you for your username and password) LogMeIn installer. I am going to show you the way I do it with step by step instructions so that anyone can follow.  This tutorial will be broken into two [...]]]></description>
			<content:encoded><![CDATA[<p>So there are already a few guides out there on how to make a Silent(In the sense that it don&#8217;t ask you for your username and password) LogMeIn installer. I am going to show you the way I do it with step by step instructions so that anyone can follow.  This tutorial will be broken into two parts. Part 1 is for customizing the LogMeIn installer. The second part is for making your own.<span style="color: #ff0000;"> Disclaimer this tutorial is for educational purposes only.</span></p>
<h1>Part 1 - Customizing the Installer:</h1>
<p><span style="color: #ff0000;">Last updatede on September 17, 2009 to reflect the newest version of LogMeIn version 4.0.0.966 (Sep 5 2009)</span></p>
<p>Get the tools that you will need to complete this job:</p>
<p><a href="http://www.technipages.com/wp-content/uploads/2007/11/orca.Msi" target="_self">Download Orca</a> &#8211; Orca is a MSI editor. It allows you to change the title and text of any MSI installer.<br />
<a href="http://www.logmein.com">LogMeIn.com</a> &#8211; Log into your LogMeIn account and download the installer. </p>
<p>Download me in installer to a folder on your desktop. Make a copy and name it LogMeInClean.msi incase you corrupt your installer and have to restart.</p>
<p><strong>Step 1: Edit the OnInstallExecuteSequence Table:</strong></p>
<p>Find the installer you just downloaded and right click on it and select <strong>&#8220;Edit with Orca&#8221;</strong></p>
<p>Find <strong>InstallExecuteSequence</strong> under the table list on the left hand side, then do the following: </p>
<ol>
<li>Select <strong>GetDeployInfo</strong> under the action list. <br />
Change: <strong>UILevel=2 AND UPGRADEPRODUCT&lt;&gt;1 AND InstallMode&lt;&gt;&#8221;Remove&#8221;</strong><br />
into: <strong>UPGRADEPRODUCT&lt;&gt;1 AND InstallMode&lt;&gt;&#8221;Remove&#8221;         </p>
<p></strong></li>
<li>Right click on the right panel and select &#8220;Add Row&#8221;:<br />
ACTION: <strong>GetLMIRegistrationCookie<br />
</strong>CONDITION: <strong>NOT Installed</strong><br />
SEQUENCE: <strong>3710         </p>
<p></strong></li>
<li>Right click on the right panel and select &#8220;Add Row&#8221;:<br />
ACTION: <strong>LMIGetLicense </strong><br />
CONDITION: <strong>NOT Installed</strong><br />
SEQUENCE: <strong>3730         </p>
<p></strong></li>
<li>Select <strong>CreateUser </strong>under the action list. <br />
Change: <strong>CANCREATEUSER AND PASSWORDSOK=&#8221;true&#8221; AND VersionNT AND REMOVE&lt;&gt;&#8221;ALL&#8221;<br />
</strong>into: <strong>VersionNT AND REMOVE&lt;&gt;&#8221;ALL&#8221;         </p>
<p></strong></li>
<li>Select <strong>CreateUserSetProperty</strong> under the action list. <br />
Change: <strong>CANCREATEUSER AND PASSWORDSOK=&#8221;true&#8221; AND VersionNT AND REMOVE&lt;&gt;&#8221;ALL&#8221;<br />
</strong>into: <strong>VersionNT AND REMOVE&lt;&gt;&#8221;ALL&#8221;         </p>
<p></strong></li>
<li>Right click on <strong>SetX64Path </strong>and select &#8220;Drop Row&#8221;<br />
Right click on <strong>SetX86Path </strong>and select &#8220;Drop Row&#8221;</li>
</ol>
<p>Find <strong>Property </strong>under the table list on the left hand side, then do the following: under the table list on the left hand side, then do the following: </p>
<ol>
<li>Select <strong>LICENSETYPE</strong> under the action list.&#8221;<br />
Change: <strong>5<br />
</strong>into: <strong>0      </strong><strong> </strong></li>
<li><strong> </strong>Right click on <strong>DEPLOYID </strong>and select &#8220;Drop Row&#8221;<strong><span style="color: #ff0000;"> </span></strong><span style="color: #ff0000;">Important note, since installers can be reversed make a LogMeIn account which only has the ability to add computers, then move them out of that user&#8217;s name.  Once they are installed. Use this account for the following steps.  To make an account login to your LogMeIn account and click <strong>users</strong> on the left hand side. Then add a new <strong>Administrator</strong>, and give that account the ability to<strong> Deploy Computers. </strong>When a new computer is added you will want to edit that user and remove rights to that computer if you choose to do it this way.</span><br />
 </li>
<li>Right click on the right panel and select &#8220;Add Row&#8221;:<br />
property: <strong>USEREMAIL</strong><br />
value: Y<strong>our account&#8217;s email address  </p>
<p></strong></li>
<li><span style="color: #ff0000;"><span style="color: #000000;">Right click o n the right panel and select &#8220;Add Row&#8221;:<br />
property:<strong>USERWEBPASSWORD<br />
</strong>value: <strong>Your account&#8217;s web login password</strong></span></span><span style="color: #ff0000;"><strong>     </p>
<p></strong></span></li>
<li>Right click on the right panel and select &#8220;Add Row&#8221;:<br />
property<strong>USERPASSWORD</strong><br />
value: P<strong>assword if no windows password present         </p>
<p></strong></li>
<li>Right click on the right panel and select &#8220;Add Row&#8221;:<br />
property: <strong>USERVERIFYPWD<br />
</strong>value: P<strong>assword if no windows password present<span style="color: #ff0000;"> If you need to configure LogMeIn for a proxy look for the proxy settings in the action list.       </p>
<p> </p>
<p></span></strong></li>
</ol>
<p><span style="color: #000000;">Then in Orca click<strong> File </strong>then <strong>Save. </strong>Make sure you do save and not save as, this is because Orca only saves the different changes, if you notice you have a tiny file like .5mb then you did it wrong.</span> </p>
<p><strong> </strong> </p>
<h1>Part 2 &#8211; Making the Installer:</h1>
<p>Get the tools that you will need to complete this job:</p>
<p><a href="http://www.jrsoftware.org/isinfo.php">Download Inno Setup</a> &#8211; <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: 13px verdana; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: #000000; WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0">Inno Setup is a free installer for Windows programs.</span> </p>
<p><a href="http://samuelhaddad.com/wp-content/uploads/2009/05/setupkit.zip">Download the Setup Kit</a> &#8211; A simple kit I have put together for you to create a custom installer. Change the images to meet your needs.<br />
That is it, make sure you leave your comments.</p>
<p> </p>
<p>Most of this information came from <a title="www.msfn.org" href="http://www.msfn.org/board/index.php?showtopic=101432&amp;st=100">http://www.msfn.org/</a> by writting this post I hope to save you from digging through 8 pages of post, and give you the most relavent information for the newest version of LogMeIn.</p>
<p><strong> <br />
Edit:</strong> 08/02/09:<br />
Thank you Dale for pointing out a spelling mistake and an error.</p>
]]></content:encoded>
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		<slash:comments>57</slash:comments>
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		<item>
		<title>Adobe Photoshop Black Canvas Fix.</title>
		<link>http://samuelhaddad.com/2009/01/24/adobe-photoshop-black-canvas-fix/</link>
		<comments>http://samuelhaddad.com/2009/01/24/adobe-photoshop-black-canvas-fix/#comments</comments>
		<pubDate>Sun, 25 Jan 2009 00:02:36 +0000</pubDate>
		<dc:creator>Samuel Haddad</dc:creator>
				<category><![CDATA[Tech Support]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Adobe Photoshop]]></category>
		<category><![CDATA[CS4]]></category>
		<category><![CDATA[GPU Processing]]></category>

		<guid isPermaLink="false">http://samuelhaddad.com/?p=146</guid>
		<description><![CDATA[So I just started testing out Adobe Photoshop CS4. I ran into a little problem to start with. Every new image I made would be solid black and  I could not see anything I was trying to do. When I first started using  the new version of Photoshop it gave me a message about implementing [...]]]></description>
			<content:encoded><![CDATA[<p>So I just started testing out Adobe Photoshop CS4. I ran into a little problem to start with. Every new image I made would be solid black and  I could not see anything I was trying to do. When I first started using  the new version of Photoshop it gave me a message about implementing GPU processing. This was enough of a clue to get me started.</p>
<p>Steps to take to fix the black canvas:</p>
<p>Adobe recommends that you try to update your video drivers to support GPU processing, and if this works I would take this route as it will make Photoshop more powerful.</p>
<p>If that does not work try the following:</p>
<ol>
<li>Open  Photoshop go to <strong>Edit &gt; Prefrences &gt; Proformance.</strong></li>
<li><strong> </strong>Then under GPU Settings uncheck Enabled OpenGL Drawing.</li>
<li> A restart may be required, but I do not remember for sure.</li>
</ol>
<p>Well that is what worked for me. I hope this helps others, because at the time when I Googled for a solution there was nothing.</p>
]]></content:encoded>
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		<item>
		<title>Making Netgear SC101 Work with Vista SP1</title>
		<link>http://samuelhaddad.com/2008/09/30/making-netgear-sc101-work-with-vista-sp1/</link>
		<comments>http://samuelhaddad.com/2008/09/30/making-netgear-sc101-work-with-vista-sp1/#comments</comments>
		<pubDate>Tue, 30 Sep 2008 00:04:01 +0000</pubDate>
		<dc:creator>Samuel Haddad</dc:creator>
				<category><![CDATA[Software]]></category>
		<category><![CDATA[Tech Support]]></category>
		<category><![CDATA[Netgear]]></category>
		<category><![CDATA[sc101]]></category>
		<category><![CDATA[zetatera]]></category>

		<guid isPermaLink="false">http://blog.samplusplus.com/2008/09/30/making-netgear-sc101-work-with-vista-sp1/</guid>
		<description><![CDATA[So you my have noticed that if you upgraded to Vista or have Vista that it took Netgear over 6 months to release drivers for there Zetera SC101 NAS.  The Problem: When installing the latest SCM utility and drivers you receive an error &#8220;Failed to install the Z-SAN SCSI miniport driver&#8221;  or similar.  The Resolution: [...]]]></description>
			<content:encoded><![CDATA[<p>So you my have noticed that if you upgraded to Vista or have Vista that it took Netgear over 6 months to release drivers for there Zetera SC101 NAS.</p>
<p><strong> The Problem:<br />
</strong><br />
When installing the latest SCM utility and drivers you receive an error &#8220;Failed to install the Z-SAN SCSI miniport driver&#8221;  or similar.</p>
<p><strong> The Resolution:<br />
</strong>If your installation already failed and the setup software tells you to restart, you must do so.</p>
<p>Next restart the installation. Select <strong>Custom</strong>change the default installation directory to anything but the default and then continue. The software should install perfectly now.</p>
<p>You can get the latest software from Netgear&#8217;s <a target="_blank" href="http://kbserver.netgear.com/products/storagecentral.asp" title="Support">support</a> page.</p>
<p>This fix came from scouring the comments from<br />
 <a href="http://www.kowitz.net/archive/2007/09/11/netgear-sc101-finally-does-vista.aspx">http://www.kowitz.net/archive/2007/09/11/netgear-sc101-finally-does-vista.aspx</a></p>
]]></content:encoded>
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