Tech Support
FIX: “The Application HTC Sense (process com.htc.launcher) has stopped unexpectedly”
Today I did a factory reset on my T-Mobile My Touch 4G however on reboot I continued to get the following error:
Sorry!
The Application HTC Sense (process com.htc.launcher) has stopped unexpectedly.
Please Try Again.
The only option available was Force Close, and soon as that was pressed the message would appear again.
I tried the solutions listed at http://myhtcdesire.com/tutorials/fix-the-application-htc-sense-process-com-htc-launcher-has-stopped-unexpectedly, if the directions on that site work all the better, however if you are in the same boat as me those directions did not work.
My Problem:
On my phone I did have any way of getting to the search, nothing on screen, and no buttons would work. Just hitting force close brought the force close option up instantly again and I had no time to do anything. So how did I get into the settings menu?
How I got into the settings menu:
The only way I was able to get was to do a factory reset though the boot menu.
You can perform a factory reset by (second half of this video) restarting the phone while holding the volume button down. This will cause you to boot into your factory menu where you can select factory reset.
Once the factory reset gave me more time to react before the error popped up. Once the reset was done I was prompted with an introductory video all about my phone. I went through all the prompts until my home screen was loading. Right away before anything loaded I pushed and held on the home screen. This caused the option to add a shortcut to the home screen. I was able to add a shortcut to settings and get to it that way.
After that I was able to clear the data to go to Applications > Manage Applications > HTC Sense > and Clear Data. However this did not fix it for me. Instead I had to clear data on all my
applications until I found the one that was causing the problem.
Did this post save your expensive phone from being a paper weight? Did it save you hours of fustration? Consider buying me a coffee!
Display driver stopped responding – Flash Green Screen
The Problem:
Recently I was working on a customers computer and when loading a page with a flash video on it, the video would crash.The following message was displayed in the system tray.
Display driver stopped responding and has recovered.
The machine I was working on was a Dell Inspiron n5010 with a ATI mobility Radeon HD 5470 video card running Windows 7 x64bit. After all the normal troubleshooting and making sure I had the most up -to-date drivers I still had the issue. I ended up coming up with the following solution.
The solution:
Disable Hardware acceleration by right clicking on any flash video, going to settings and unchecking enable hardware acceleration.
I hope this saves someone a head ache.
Bypass Symantec Endpoint Protection
So recently I had bypass Symantec endpoint protection. Instead of having to stop services and delete registry keys like my other Trend Micro Post it is worth trying the default password of Symantec which worked for me.
Uninstall TrendMicro OfficeScan
This procedure work as of June 5th 2010
The problem:
When trying to uninstall TrendMico Office Scan you are prompted for a password.
Solution:
- Start -> run and type MSCONFIG
- Under services and uncheck TrendMicro Unauthorized Change Prevention Service
- Restart the computer
- Start -> run type Regedit
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc
- Changing the AllowUninstall value to 1
Windows 7 and .chm issue
Sometimes documentation files can come in .chm or compressed html files. In Windows 7 you may see this error:
You may get a page reading “Navigation to the webpage was canceled”
The solution:
Right click on the file, go to properties and select unblock.